Escalator maintenance | Effortless service and predictive escalator maintenance for any brand

Escalator maintenance | Effortless service and predictive escalator maintenance for any brand

TAILORED MAINTENANCE

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An approach that’s right for you

Take care of your loved ones with essential escalator maintenance, or use the latest technology to anticipate problems with predictive escalator maintenance. With a tailored approach and brand-specific experts, we'll help you find the type of service that's right for you no matter what type of escalators you have.

CARE BEYOND YOUR EXPECTATIONS

Predictive escalator maintenance

Maximize escalator availability with AI-based data analytics that can anticipate maintenance needs and reduce unexpected repairs. Speed, temperature, vibration and energy consumption are monitored in real time to improve safety and enable carbon-optimized operations. If an escalator stops because of user error, proactive notifications are sent immediately and you will also be notified when it’s safe to restart your escalator.

40%
fewer technical failures over a 2-year period

Do less reactive work for easier planning

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360°
lifecycle approach for repairs, upgrades and renewals.

A comprehensive plan for the future

80%
of equipment faults identified proactively

Keep your equipment running smoothly

78%
78% of the main spare parts are already in the van

Less driving for lower CO2 emissions

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How can we help you?

Please fill in the form and we'll contact you as soon as possible

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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance in a new building in an existing building|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Advanced People Flow solutions|Other


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BUILT-IN SERVICES

Connected escalator technology

Optimizing escalator performance with predictive maintenance requires advanced digital technology. KONE predictive maintenance comes with innovative solutions that save time and keep you up-to-date.

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24/7 Connect

Real-time monitoring and intelligent data analysis allows you to anticipate escalator maintenance needs and respond to issues quickly.

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KONE Online

Stay up-to-date and save time by checking escalator data, status details and important planning information from anywhere.

Escalator maintenance | Effortless service and predictive escalator maintenance for any brand

DIGITAL SERVICES

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Easy ways to add value

We offer digital service upgrades that future proof your assets while increasing tenant satisfaction and building value. KONE APIs can monitor equipment status and track maintenance activities directly inside your existing dashboards.

Learn more

KONE ESCALATOR MAINTENANCE

Frequently asked questions

Learn more about escalator maintenance with helpful answers to common questions.

  • Based on AI analytics and cloud-connected equipment, KONE has developed a real-time analysis of operating data and operating conditions for escalators. Predictive escalator maintenance makes it possible to detect warning signs of failures or malfunctions, and thus trigger preventive interventions to avoid unnecessary repairs or downtime.

    • Handrail bearing failure or over-tensioning leading to increased handrail temperature.
    • Misalignment or rust in the step band causing increasing noise levels.
    • Increased braking distance or speed differences between the handrail and step band, signaling safety risks.
    • Stoppages due to electrical system protection or foreign objects entrapped in the step band or comb plates.
    • Instability in the drive station, detected through excessive vibration on the gearbox, or oil degradation indicated by rising temperatures.
    • If you are experiencing any of these escalator issues, make sure to report them promtly as they are both safety risks and early indication of escalator breakdown."
    • Unusual noise levels generated by the step band or handrail.
    • Changes in braking distance or speed inconsistencies.
    • Elevated temperatures in key components such as the handrail or drive station.
    • Vibration detected on the gearbox, indicating potential instability.
    • Any deviations from standard operating parameters as monitored by predictive maintenance systems.

    Escalator predictive maintenance uses sensors to track and gather actionable data on various escalator components and behaviors. By monitoring these indicators, potential issues can be identified early, enabling proactive escalator maintenance interventions to prevent escalator failures and ensure continued smooth and safe operation.

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